Managing Stakeholders
Learning from stakeholders, understanding and managing their priorities (sometimes competing), and bringing everyone along are as essential to succesful projects as the research and design themselves.
Get to know individuals
Everyone has preferences and quirks. I get to know them, so I can be effective when planning, running, and communicating during projects. Listening and “reading the room” are key.
Answer basic questions, then align
| Why do you want us to do this work? | Research purpose |
| What do you want to be able to do with what we find? | Objectives |
| How long do we have? Is scrappy and fast okay? Or does the purpose require thorough and deliberative? | Project scope, Timeline, Deliverables |
| How do you want to talk about what we find? | Communications (mode, frequency, formality) |
| In what ways would you like to use what we find? Let's talk about the forms/media they could take. | Final deliverables |