Design Projects

My design work has touched all aspects of client/user experiences, from information architecture, visual information design, and communication programming and message design, to the standard UX and UI of digital experiences in mobile app and desktop platform settings.

An app to increase client engagement

Are clients engaged?

Health plans obsess over that question. Our task was to design a digital tool to enable and increase client engagement with their community health workers and our program.

So: What do our clients really care about?

We asked them! This informed our “utility app” concept. Features that helped them reach their goals made the cut. Everything else was out.

We used an object-oriented UX strategy during the concept development process. This helped us clarify relationships between language and information in our system from the perspective of the client.

**The app is developed, tested, and launching with clients next month. Happy to share images of the UI in a live conversation.

Designing a client communication program for SMS

Caseload management panel

Interviews with stakeholders revealed their need for very different slices of data at different moments to manage the flow of clients through the program and balance the caseloads of the community health workers they manage.

From this insight we focused on defining a “client complexity score,” curating four data filters, and developing a special card view for one filter.

Design system for legacy platform

I’ve been working with two engineers to incrementally build and socialize a design system for an existing SaaS platform.

Much of early work has been to create a process for aligning on the language we use across product, design, for the UI elements we use and their behaviors.

Program taxonomy revision

To support a new client program, I worked with clinical stakeholders to revise the prevailing information architecture, Open Eligibility Taxonomy, into on that aligns with the work our providers could deliver. (The taxonomy categorizes human services and situations in the human services sector.)

• Worked with stakeholders to understand new process vission.
• Revised human servises categories from 14 to 16; 4 new, 3 removed, 9 the same.
• Revised category values (needs represented) from 272 to 165.
• Worked with designer to develop new category visualization in the care platform (i.e. EHR).



Various platform enhancements

When Product evaluates enhancements I provide input from the user experience / design perspective throughout the process.

→ Design initial concepts to facilitate discussion between product, engineering, and stakeholders.

→ Manage feedback and revise to reflect our decisions. Zeplin.io is a great tool for this work.

→ Write all the copy, from labels and instructions to longer messages. I take a content-first approach to visual designs.

→ I produce final designs for engineering to build and implement.